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IT Operations

IT Operations (Ops) refers to the processes, practices, and IT services necessary to meet the business needs of internal and external users.  In simple terms, Op’s professionals ensure IT service delivery is running smoothly by supporting appropriate processes to run a successful IT-enabled business. Wise Men delivers IT Operations support via:

  • 24×7 production support
  • 24×7 proactive IT System health checks
  • 24×7 monitoring for critical and non-critical applications
  • Creating knowledge database for upcoming critical schedules and prerequisite preparations
  • Daily, monthly and annual reporting; Analytical Metrics Reports
  • Engage with Development, Administration, DBA, Network, and all crucial support teams to provide cohesive taskforce and unified solutions to reach quicker resolutions to issues
  • Preparing operational readiness catalogue for organizational milestones based on historic data

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