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Enterprise IT Service Desk

Wise Men provides implementation and services for platforms that support the digitalization of customers’ business and IT processes.  This expertise is seamlessly aligned with Continuous Delivery, IT Governance and Digital Strategy.  Together with our clients, we design, implement, and support solutions and integrate them with existing technology.

Our Expertise

Wise Men provides technical support on several IT Service Management applications for ITSM leaders like ServiceNow, Atlassian, BMC Remedy, Fresh Desk, Zen Desk etc.  Besides these our expertise includes working with Enterprise critical systems such as HP OpenView Network Node Manager (NNMi), SCOM (System Center Operations Manager) Monitoring, Job scheduling via CA Workload Control Center Autosys, Citrix, Mainframe CA7 application, Win Sever 2003/2008 R2/2012, Win 7 and 10, MS Office 365 Products, Cisco Software, Avaya CMS systems etc.

Our Services

We provide our clients with implementation and support services. Our team of energetic professionals have in-depth knowledge and expertise to support IT Enterprise Systems for large Fortune 500 Companies.  We drive resolution to critical enterprise incidents based on SLAs, policies and maintain Service Delivery with minimal downtime of Enterprise Critical Systems.  We also conduct periodic strategy enhancements on Incident Command and Management, Problem reports, RCA and pro-active approach to support critical and emergency events.

Why Choose Wise Men? 

Wise Men’s goal is to provide our clients quality service, and maintain focus on consistent and efficient support through:

  • 24×7 support of Production Systems
  • Strong Focus on Customer Service
  • Robust processes
  • ITSM Software Implementation, Support and Maintenance
  • Best Practices (Automations and Optimizations)
  • Next Level Analytics and Metrics

Want to learn more about our services?