IT Operations
At RTS, we understand that your business’s success is highly dependent on reliable and efficient IT services.
This is why we offer comprehensive IT Operations support services that are designed to ensure that your IT services are running smoothly, thereby enabling you to focus on your core business operations.
Our team of highly skilled and experienced IT Operations professionals are available around the clock to provide 24×7 production support. This means that we are always there to resolve any issues that may arise, thereby minimizing downtime and ensuring that your business operations are not impacted.
We offer proactive IT System health checks, which are designed to identify and resolve potential issues before they escalate into major problems. Our team also provides 24×7 monitoring for both critical and non-critical applications, ensuring that your IT services are always running at peak performance.
We believe in the power of knowledge, and our team works diligently to create a comprehensive knowledge database that contains all the critical schedules and prerequisite preparations needed to ensure operational success. This database is updated regularly, ensuring that your organization always has access to the latest information.
We understand the importance of reporting and analytics in IT Operations. This is why we provide daily, monthly, quarterly and annual reporting, as well as metrics reports to help keep track of your IT performance and identify areas that need attention/improvement.
We provide operational readiness catalogs based on historic data, ensuring that your organization is prepared for upcoming milestones. This proactive approach ensures that your business operations run smoothly during critical times, such as product launches or major system updates.
