Enterprise IT Service Desk
RTS is a leading provider of implementation and support services for Enterprise IT Service Desk, which is crucial for the digitalization of customers’ business and IT processes. Our services are designed to align with Continuous Delivery, IT Governance, and Digital Strategy, and we have a proven track record of delivering cost effective and leading-edge solutions that integrate with existing technology.
Our team of experienced and energetic professionals has in-depth knowledge and expertise in supporting IT Enterprise Systems for large Fortune 500 Companies.
We have technical support expertise on IT Service Management applications such as ServiceNow, Atlassian, BMC Remedy, Fresh Desk, Zen Desk, etc. Additionally, our expertise includes working with critical enterprise systems such as HP OpenView Network Node Manager (NNMi), SCOM (System Center Operations Manager) Monitoring, Job scheduling via CA Workload Control Center Autosys, Citrix, Mainframe CA7 application, Win Sever 2003/2008 R2/2012, Win 7 and 10, MS Office 365 Products, Cisco Software, Avaya CMS systems and many more.
We drive resolution to critical enterprise incidents based on Service Level Agreements (SLAs), policies, and maintains Service Delivery with minimal downtime of Enterprise Critical Systems. We conduct periodic strategic enhancements on Incident Command and Management, Problem reports, Root Cause Analysis (RCA), and provide a proactive approach to support critical and emergency events.
We offer 24×7 support of Production Systems, with a strong focus on customer service and robust processes. Our team ensures successful ITSM software implementation, support, next-level analytics, metrics and maintenance based on Automations and Optimizations.
In conclusion, RTS is a cost effective, reliable and experienced partner for enterprises looking to implement and support Enterprise IT Service Desk systems.
We guarantee quality service, consistent and efficient support to maintain Service Delivery with minimal downtime of Enterprise Critical Systems. Our enhanced customer experience helps businesses stay competitive in todays’ fast-paced market. With RTS, customers can have peace of mind knowing that their IT systems are in safe hands.