Managing complex environments with multiple vendors and service contracts can strain resources that may already be stretched thin. The Wise Men team has expertise in a wide range of server platforms, operating systems, SAN infrastructure, data management and backup software.
A support team is formed which consists of the Wise Men’s consultant and customer representative. This group interacts with the third party vendors and is responsible for product evaluation, vendor selection, contract negotiation and SLA preparation with external vendors.
Calls to external vendors will be dispatched from the helpdesk and these calls will be monitored and measured including call escalation for unresolved problems. With effective vendor management processes in place, customers can properly establish service, quality, cost, satisfaction goals and choose and manage third-party suppliers that help achieve those business goals.
Wise Men provides the following offerings:
- End User Support
- Data Center Support
- Network Support
- Solution Support