Enterprise IT Service Desk
Wise Men’s goal is to provide quality service, competent management of critical enterprise events within SLAs, maintain Service Delivery with minimal downtime of Enterprise Critical Systems, and consistent and efficient support based on customer centric approach. Our skilled experts follow industry best practices in automations and optimizations, provide futuristic Analytics and Metrics and implement, support, and maintain ITSM software.
Wise Men provides technical support for ITSM leaders such as ServiceNow, Atlassian, BMC Remedy, Fresh Desk, Zen Desk. In addition to these we work with Enterprise critical systems such as HP OpenView Network Node Manager (NNMi), SCOM (System Center Operations Manager) Monitoring, Job scheduling via CA Workload Control Center Autosys, Citrix, Mainframe CA7 application, Win Sever 2003/2008 R2/2012, Win 7 and 10, Microsoft Office 365 Products, Cisco Software, Avaya CMS systems.
We also conduct strategy meeting with teams on Incident Command and Management, Problem reports, RCA and support critical Emergency events.