Change Request Management coordinates all changes in a software landscape, to ensure that changes do not conflict with each other. It also ensures that changes are made without disrupting the ongoing business. This results in improved quality of the software landscape, higher availability of IT solutions, and lower total cost of ownership. Change Request Management ensures that the performed changes remain transparent and traceable

Join us in this webinar to discover how Wise Men, a SAP Silver Partner using SAP ChaRM could help organizations to control and manage changes in the SAP system efficiently by following the standard process flow and procedures with mandatory controls and documented steps, providing Tracking and Audit-ability on Changes, Reducing the risk of correction and of project failures, with minimized business disruptions

In this session Wise Men will explain how the below mentioned functionalities of the SAP ChaRM it has implemented is helping clients with efficient management of changes in their IT infrastructure by enforcing standardized methods and procedures falling in Information Technology IL (ITIL) methodology:

Functionalities Wise Men Implemented:
  • Enhanced Change and Transport System to transport all kind of objects
  • One central process to control change execution
  • Search & Monitoring
  • Change Documentation
  • Manage Project Phases
  • Supporting all types of changes

This session apart from the above will outline how:
In order to control and oversee changes in the SAP framework effectively SAP ChaRM includes functions like:

  • Request for Change Scope
  • Enhanced Approval Process
  • Transport Management
  • Test Management
  • Managing Complex Landscapes
  • Downgrade Checks
  • Dual Landscape Synchronization - Retrofit
  • Roles in ITSM Analytics
  • Reporting Capabilities

Speaker Profile:

Gopal K. Unni,
VP - Pre Sales & Delivery

With close to 2 decades of experience in IT, Gopal brings a wealth of business process consulting experience across multiple industries. Gopal has successfully led teams that designed, developed and introduced new systems, processes and technology to clients.

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