Managed Services

WISE MEN provides comprehensive remote managed service solutions for SAP, Oracle, Microsoft Dynamics, IBM Maximo, Operating Systems, Databases, Middleware, Applications, Portal and Business Intelligence environments. We support our Customers 24 x 7 x 365 production environment support.

 

We deliver proactive maintenance services, ensuring system integrity and availability. Our reliable monitoring process through our WiseSmart Managed Services framework determines the overall health of your IT environment, helps us to determine strategies to stabilize and optimize hardware and software, and results in a remediation / optimization plan, which can range from project-based consulting to complete maintenance, based on customer needs and budget.

 

WISE MEN offers different level of Remote Managed Services coverage, with optional or customizable features, giving our Client’s the freedom to choose the degree of security that is right for their requirements and budget.

 

WISE MEN enjoy long-term relationships with its customers. Our customer service standards and practices help us to stay with our customers even after transformation engagements are completed, by providing post implementation maintenance and support services. Our Managed Services group provides extensive helpdesk services to our customers in resolving all the day to day issues after they go live in the implemented systems.

1
Applications
  • Application Services Administration
  • Configuration and Optimization
  • User Management
  • 24 x 7 Production Support
  • Patch Management
  • Scheduled Maintenance Activity Support
  • Upgrade & Migration
  • Tuning Application services
  • Application Monitoring
  • Workflow Administration
  • Responsibility Management
2
Databases
  • Software installation
  • DB Creation
  • Schema / User management
  • DB Upgrade / Migration
  • DB Consolidation
  • Patch Management
  • 24 x 7 Production Support
  • Case Resolution Management
  • Database Refresh / Cloning
  • Partitioning Tables
  • Sox / Audit / Security Compliance
  • Capacity Analysis
  • Backup / Recovery Management
  • Performance Tuning
  • DB Monitoring
  • Proactive Table space Management
  • DB License procurement
  • Scheduled Maintenance Activity
3
Middleware
  • Server Administration
  • Define Garbage Collection
  • Manage Connection Pooling & Load Balancing
  • Cluster Management
  • Application Deployment
  • User Management
  • Portal Management
  • 24 x 7 Production Support
  • Trouble shoot issues
  • Case resolution Management
  • Scheduled Maintenance Activity support
  • Patch Management
  • Bug resolution with Vendors
  • Upgrade & Migration
  • Tune Configuration
  • Process Monitoring
4
Operating Systems
  • User Management ( Creating users, groups, Privilege)
  • File system / Volume Management
  • Antivirus / Firmware / firewall updates
  • Patch Management
  • 24 x 7 Production Support
  • Case resolution Management
  • Backup Management
  • Server Monitoring
  • Creating managing NFS Mounts across nodes
  • Installing 3rd party packages / Tools
  • Performing Scheduled Maintenance
  • Sever Security Hardening
  • Cluster Resource Management
  • Optimizing Kernel & shared memory Parameters
  • File system restore / Refresh activity
  • Server Consolidation
  • Server Migration
  • VMWare & Virtualization